Emailbot

Faster replies and in-depth analytics with SupWiz' Emailbot. SupWiz' Emailbot
can reply to emails by integrating into your system.

Solve customer queries fast with increased service quality:
Your customers expect fast and reliable support that is convenient and consistent. The SupWiz Emailbot helps your customers 24/7 in any language, and ensures accurate answers that are tailored to your specific business and support queries.

Automate tasks to the benefit of both customers and agents:

The SupWiz Emailbot solves your customers' problems without human interaction such as reset password and check account status. A win-win situation because your customers get quick solutions, and your agents can spend their time on more demanding tasks.

SupWiz' Emailbot solution contains a variety of valuable analytics. Among other things, the analytics show:

• • How your Emailbot performs
• • How you can improve your Emailbot
• • What your customers write about
• • How other areas of your business can be improved to create better service and support

With the Emailbot you get accurate and consistent in-depth data insights.

SupWiz Emailbots are not black boxes - on the contrary: You get full insight into the decision-making of your Emailbot.

The Emailbots are transparent: You can explore in detail why the Emailbot responded the way it did, and you can easily change the behavior if needed.

Many organizations receive a large number of emails of different types that need to be handled.

The Emailbot is an AI solution that analyzes all your incoming emails and, if it does not solve the inquiries itself, it automatically categorizes and clusters them and sends them directly to the relevant agent or department.