Voice Assistant
AI Analytics Assistant virtuel Big Data Bots Chatbots Cloud Customer Data Platform Data Security Expert AI IA IA Conversationnelle It Solution Machine Learning (ML) Natural Language Processing (NLP) Natural Language Understanding (NLU) Plateforme data RGPD SSII Saas Transformation digitaleUpgrade your phone support with SupWiz Voice Assistant. SupWiz Voice Assistant
is an AI-Copilot providing real-time guidance for agents.
Increased efficiency:
SupWiz Voice Assistant is embedded in your agent's workflow. The AI-Copilot provides suggestions on responses to customer phone queries and relevant articles, all in one window so that they can perform more work without navigating multiple systems.
Improved Customer Satisfaction:
In phone support, the ability to achieve what's known as "first call resolution" is paramount to keep customers happy. The AI- Copilot improves customer satisfaction by providing faster, consistent, and accurate responses every time while minimizing waiting times for customers.
Data Insights:
Get detailed analytics to optimize your knowledge management.
See what knowledge is your team using, and when are they using it.
Identify knowledge gaps and content creation opportunities.
Faster agent training:
Use SupWiz Voice Assistant to speed up the onboarding of new hires by having a smart assistant as a safeguard, or train agents on specific subjects.
Streamlined Integrations:
SupWiz Voice Assistant integrates with your knowledge base to provide relevant information such as guides, FAQs, and other material to agents during calls in real-time.
It also integrates with call center solutions and IT service management systems (e.g. Zendesk, Genesys, Puzzel, etc.) to smoothly become part of your support processes.
